Stay Calm! Let’s Learn to Be an Independent Technician When Your Printer Machine Has Problems

 

Independent Technician

Astragraphia Document Solution - As you are aware, Astragraphia's customer service includes the maintenance or replacement of spare parts by trained technicians. Astragraphia technicians can immediately resolve various complaints or problems with the machine that you report through Halo Astragraphia at 1500-345 or access via icare.documentsolution.com. You can, however, prevent or even resolve common minor technical issues yourself. Astragraphia Document Solution will share a number of helpful hints for staying calm when your printer is malfunctioning!

Clean the inside of the printer on a regular basis.

Keeping the interior of your printer as clean as possible is one of the best things you can do to extend its life. Once a month, gently clean the dust with a cloth or brush. If the printer is frequently used to print on a larger scale, such as in a business, it should be cleaned two to three times per month.

When the printer is not in use, close the tray.

Your printer most likely has a manual feed tray if you are printing legal-sized labels or documents. Close it when not in use because the tray's protrusions can easily fall off and be damaged if bumped.

Replace the toner before it dries.

Do not wait until the printer toner has completely dried before replacing it. This is simply because the printer will sound an audible warning if the toner level remains at 20%. Keep in mind that dry toner will result in a poor-quality printed document.

Put the printer in sleep mode.

Turning the printer on and off all the time is bad for the printer. If you will not be using the printer for several days, you should put it in standby mode. This is because printers generate a lot of heat even when they are not actively printing when they are turned on.

Do you have any idea? Astragraphia will always add value to its existing after-sales service facilities for all Indonesian customers. Astragraphia, for example, offers Online Support Assistance (OSA). OSA provides customers with complete product information via the website https://support-fb.fujifilm.com/setupSupport.do, which is available 24 hours a day. Not only does OSA speed up the delivery of service requests, but it also simplifies problem escalation, the administrative process, and makes it easier for customers to independently obtain information and guidance about products required by all Astragraphia customers throughout Indonesia. Isn't it simple?

Now, try to recall the last time you cleaned the inside of the printer or 'warmed up' the printer. Remember to follow the instructions above to ensure that your printer is long-lasting and durable.

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