Customer Communication Management

Challenges

Customer communications – at the center of every touch point – can make or break the customer experience. We can help you ensure customers receive the right communications at the right time at every touch point. And we'll make it easier to communicate consistently in ways that support your brand promise.


Features

With Customer Communication Management Solutions:
•    Document layouts can be modified at will and printing can be done using simple white cut-sheet paper. 
•    Connect to any existing host server, ERP software or application in order to generate reports and produce documents, with no complex programming or consultation fees. 
•    Data from any source can be merged and filtered, barcodes and OMR marks can be added to existing documents, to create ready-to-mail and ready-to-archive documents. 
•    Various output formats are also available, making it possible to automate the distribution of documents in the format preferred by recipients, electronically or not.


Benefits

Once a CCM Solution is implemented in an organisation, the advantages are considerable and the positive repercussions are felt throughout the company. Eliminate pre-printed stationery, reduce mail costs, reduce labour costs and improve cash flow - no changes to your existing systems.

 

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