Take advantage of the convenience and benefits of Astragraphia iCare Services

iCare

Astragraphia Document Solution - PT Astra Graphia Tbk as a company operating in the Printing Solutions, Technology and Digital Transformation Services sector is committed to providing the best service to customers because in our services we really understand the importance of after-sales or servicing for smooth business operations. iCare is an official service from Astagraphia, a website-based application specifically designed for use by Astragraphia customers to access the services they need easily and quickly. iCare has access to innovative digital solutions that enable them to quickly and easily submit service requests, including servicing, consumables, machine installation and meter reporting. Using iCare makes it easy for Astragraphia customers throughout Indonesia to improve available customer facilities.

Get to know the main features of iCare:

1. Flexible

Whenever and wherever Fujifilm printer machines experience problems, customers can easily submit repair requests for the various conveniences offered through iCare, such as:

Technician Scheduling

On-site service

Tracking repair status online

2. Consumables

Submitting requests for consumables such as toner, drums, cartons, and so on becomes more comfortable and easier.

3. Machine Installation

Installation services on Fujifilm printer machines are now easier, no need to go through email/telephone.

Benefits of iCare, Customers Can Track Service Requests Easily:

1. Access Request History

Customers can review all service requests that have been submitted, both those that have been completed and those that are still in process. This makes it easier for customers to track and monitor the status of each request.

2. Real-Time Status Monitoring

Customers can monitor the status of their requests directly. The system will indicate whether the request has been accepted, is being processed, or rejected. Customers will also receive automatic notifications on every status change, so they always know the progress of their request.

Easy Guide to Accessing iCare Services:

iCare is here to make it easier for Astragraphia customers to get service. Here's an easy guide to accessing iCare services:

1. Access iCare:

Open the following link via Mobile, Tablet, PC: https://icare.documentsolution.com/client/#/

Make sure you have a stable internet connection.

2. Account Registration:

Before using the service, register an account first. Fill in your personal data completely, such as email, telephone number, password, full name, company name, and equipment number on the machine. Make sure all data entered is correct.

3. Account Approval:

Wait for approval from the iCare team which will be sent via your confirmed email.

The approval process usually takes 1x24 hours.

4. Login and Use the Service:

Once the account is approved, you can log in to iCare with the registered email and password. You will be redirected to the iCare main page and can start using the various services available.

iCare is committed to providing the best service for Astragraphia customers. With this easy guide, you can access iCare services quickly and conveniently.

Contact Halo Astragraphia at 1500-345 every Monday – Friday 07.00 – 18.00 WIB, if you need help or have further questions.

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