Explora Digital Printing: "Their Classy Machine and After-Sales Service were Satisfying "

EXPLORA'S testimonial article Astragraphia Document Solution

Explora Digital Printing: "Their Classy Machine and After-Sales Service were Satisfying "

During this occasion, Astragraphia Document Solution conducted an exclusive interview with one of Astragraphia's loyal customers, Mr Yohan Gunawan, the owner of one of the digital printing companies in the Special Region of Yogyakarta, Explora Digital Printing. Explora Printing is one of the customers who always uses machines from Astragraphia Fuji Xerox. Of course, there are several considerations that make him becomes a loyal customer of Astragraphia. His experience in developing digital printing business will be explained in the following interview :

Can you tell the chronology or background of Explora Printing itself?

In the beginning, I started a printing business in 2013 and the first and only machine I installed and used in the first year was the Fuji Xerox Color 800 machine from Fuji Xerox Astragraphia. It turned out that the results of the Fuji Xerox Color 800 machine that I used were very satisfying, and I rarely found problems in its operation. Since then, I have continued to use machines from Fuji Xerox until now. Now we have 5 branches, and all of our branches use machines from Fuji Xerox Astragraphia.

How many machines have been installed so far?

Now I have 1 unit of Xerox® iGen® 5 150 Press, 2 units of Fuji Xerox Color 800, 2 units of Fuji Xerox Versant 2100 Press, and 1 unit of Fuji Xerox Versant 3100 Press.

Is there any consideration so that in the end you dare to continue investing in this Fuji Xerox machine?

"One of my own considerations is that this machine was produced by Fuji Xerox, which has been well-known in printing and photocopying for a long time. And it's no longer a rumour that Fuji Xerox is the best in its field. Fuji Xerox always produces the highest quality machines. But besides its quality, Fuji Xerox through Astragraphia is also known for its excellent after-sales service. Fuji Xerox is known for their good support, their fast and excellent service, and their spare parts that are always available. This excellence after sales service and amazing products quality makes me more confident to continually invest in these Fuji Xerox machines. "