Astragraphia Document Solution Awarded “First in Indonesia” Through After Sales Service “3 Hour Downtime”
Jakarta, March 10, 2017 – PT Astra Graphia Tbk, one of the subsidiaries Astra International known as the leader in the field of document solution in Indonesia again proves its existence and quality in serving consumers. This time, PT Astra Graphia incised the “First in Indonesia” award through “3 Hour Downtime” after-sales service for multifunctional office machine users.
Astragraphia document solution guarantees for a maximum of 3 hours for Fuji Xerox multifunction office repair to maintain machine performance as well as a sense of security for using Fuji Xerox products and solutions for Astragraphia Subscribers.
This program, providing comfort to consumers who are experiencing problems with the device multifunction engine. Customers only need to call Halo Astragraphia at 1500345. Then after completing the various date required, Astragraphia customers engineer will immediately repair the machine within a maximum period of three hours.
Arifin Pranoto, Director of PT Astra Graphia Tbk, said “The 3-hour downtime service demonstrates the real commitment of Astragrphia to constantly prioritize our loyal customer's satisfaction and trust in Fuji Xerox products and solutions. In the future, we hope to continue to provide the best service for Astragraphia Loyal customers.
This guarantee is supported by many things. The first thing is the employee of astrographic document solution who has been trained, ranging from customer contact center officers, Customer Engineer, System Analyst, to logistics Manpower who are ready to assist customers in repairing machine that doesn't operate. Then, the service is supported also with advanced technology, comprehensive, systematic and modern so that 3-hour downtime commitment can be done. With this service, Astragraphia document solution will guarantee that customer engineer will always be ready to assist you in the face of machine failure that can’t operate. Customer engineer is also sure to arrive on time at your place, the process of machine repair is done in a professional and reliable, and astrographic document solution always prioritizes customer satisfaction.
Through the service, Astragraphia is considered to be one of the 100 selected and survey companies that were awarded First in Indonesia. Tri Rahjarjo, Chairman of Trans N Co research said “ The first Indonesia is expected to be evidence for brand managers to assert their position in the middle of the business competition map as first in Indonesia. We also hope that the awarding of ‘First in Indonesia’ will encourage companies to make breakthroughs and innovations in building the business world in Indonesia.’
To date, 32 Astragraphia branches across Indonesia have implemented the “3 Hour Downtime” program. The spreading areas include parts of western Indonesia, Central, and East.